FAQ

Answer

It is our work culture. We endeavor to excel in what we do. We make only wallets and that too in a very limited quantity at a time. This enables us to pay full attention to procurement of the finest material, workmanship and finish of the products. The end result is that thus we are able to give a superior product to our customer at a very reasonable cost.

Answer

The card details at pokitel.com are processed by 136 bit encryption by the payment gateway and not by pokitel.com. In addition, pokitel.com is a secure web site. You may notice that address of pokitel.com is https://pokitel.com and not merely http://pokitel.com.

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Several modes of payment are available. The payment can be made by credit/debit cards, Paytm or net Banking.

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Some orders are delivered even the next day. But most of the orders are delivered in 3-4 days depending on your location. If you do not get the merchandise within 7 days, please inform us about it at support@pokitel.com

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Yes. If the address of delivery of the product is different from the address of the card holder then please choose this option while making the payment.

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You can check whether or not we will deliver the product at your location by entering your PIN in the given space before you check-out.

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Shipping, packing and handling charges are always free

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We do not charge GST or any other tax. You pay only the price you see of the product. There are no hidden charges

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You can return the product within 15 days from the date of receipt of the product but only in the case there is any manufacturing defect. For initiating a claim, please inform us at support@pokitel.com about your concern so that the matter can be resolved.

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No. For making a purchase, registering is not necessary. You can purchase as a guest for quick checkout. Registration on our website does help the users to checkout quickly for future purchases.

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Pookitel products are premium products. So no discounts are offered on regular basis. However, sometimes we do run sales campaigns during which time some discounts might be offered.

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You can Subscribe to our newsletter. Additionally visit our site frequently to find out if some discounts are available on some products. Besides sometimes we do run sales campaigns through Emails and SMS.

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The basic material of all our wallets is leather. However some other material in tiny quantity are also used where absolutely necessary. Some example are: metal for zip and for titch buttons, plastic sheet for ID window, Cotton thread for sewing etc.

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The images shown in the web site are of the actual products. There many be some colour variation in some of the images due to ambient light conditions and the resolution settings of your screen. So precise colours can not be guaranteed.